Why Your Monthly IT Report Matters (And What Should Be In It)
Every month, your IT provider should send you a report. Most don’t. The ones that do often send something that looks professional but says very little. A pie chart showing “uptime percentage.” A bar graph with “threats detected.” A few paragraphs of generic commentary about the importance of cybersecurity. That’s not a report. That’s a […]
Backup Verification: Why Your MSP Probably Isn’t Testing Your Backups
Your IT provider probably sends you a report showing your backup completed successfully. Green checkmark. Everything looks fine. But here’s a question most small business owners never think to ask: has anyone actually tried to restore from that backup? Not looked at a log. Not checked a dashboard. Actually taken a file from the backup […]
How to Evaluate an MSP: The Audit Checklist We Use Ourselves
A 10-point evaluation checklist built from real IT audits that shows you exactly how to judge whether your managed service provider is doing their job.
7 Questions Every Business Should Ask During an MSP Audit
An MSP audit isn’t an interrogation; it’s a structured evaluation of whether your IT support delivers what you’re paying for. But like any evaluation, the quality of answers depends on asking the right questions. Many businesses approach audits passively, accepting whatever information their MSP volunteers. That’s a mistake. The questions you ask, and how you […]
SLA Monitoring 101: How to Track Your MSP Performance
Your MSP contract probably includes service level agreements; promises about response times, uptime guarantees, and resolution windows. But here’s the uncomfortable question: do you actually know if your MSP is meeting those commitments? Most businesses don’t. SLAs without monitoring are just words on paper. They give you theoretical protection without practical accountability. The MSP knows […]
The Hidden Cost of MSP Overcharging: A Line-by-Line Invoice Analysis
That monthly invoice from your MSP probably arrives like clockwork. You glance at the total, confirm it matches last month, and approve payment. But when was the last time you examined every line item? For most businesses, the answer is never; and that’s exactly what overcharging MSPs count on. MSP billing complexity isn’t accidental. Multiple […]
10 Red Flags Your MSP Isn’t Doing Their Job
Learn the warning signs that indicate your managed service provider may not be meeting their contractual obligations and what steps to take.