Comprehensive Solutions Our Services
From contract review to vendor transitions, we provide everything you need to hold your MSP accountable and get maximum value from your IT partnership.
MSP Contract Review & Analysis
Know exactly what you are paying for
We perform a comprehensive line-by-line review of your MSP agreement to identify every promised service, SLA commitment, and contractual obligation. You will know exactly what your provider should be delivering.
- Complete contract breakdown and summary
- Service scope clarification
- SLA terms and penalty analysis
- Hidden fee identification
- Renewal and termination clause review
- Comparison against industry standards
SLA Compliance Monitoring
Track every promise, every time
We analyze your MSP response times, resolution rates, and uptime against contracted SLAs. Our detailed tracking reveals patterns of underperformance that often go unnoticed.
- Response time analysis
- Resolution rate tracking
- Uptime and availability monitoring
- SLA breach documentation
- Performance trend reporting
- Credit calculation assistance
Service Gap Assessment
Find what is missing
We verify that every contracted service is actually being performed. Our audit reveals which services you pay for but never receive, from monitoring to backups to security updates.
- Monitoring verification testing
- Backup integrity checks
- Patch management audit
- Security controls review
- Documentation completeness
- Service delivery evidence collection
Vendor Negotiation Support
Get what you deserve
Armed with audit findings, we help you negotiate with your MSP for service credits, contract amendments, or improved terms. Our expertise ensures you have leverage in every conversation.
- Negotiation strategy development
- Service credit calculations
- Contract amendment drafting
- Meeting preparation and talking points
- Escalation path guidance
- Alternative vendor evaluation
Ongoing MSP Oversight
Continuous accountability
For businesses wanting long-term protection, we provide quarterly reviews and continuous monitoring of your MSP relationship. Never wonder about service quality again.
- Quarterly performance reviews
- Monthly SLA tracking reports
- Regular contract compliance checks
- Vendor relationship management
- Industry benchmark comparisons
- Proactive issue identification
Security & Compliance Audits
Protect what matters
We verify that your MSP is meeting security best practices and compliance requirements. Essential for healthcare, legal, financial, and other regulated industries.
- Security controls assessment
- HIPAA compliance verification
- SOC 2 readiness review
- Vulnerability management audit
- Access control review
- Incident response plan evaluation
IT Budget Optimization
Maximize every dollar
We analyze your IT spending to identify waste, overlap, and opportunities for consolidation. Get more value from your technology investment without sacrificing quality.
- Complete IT spend analysis
- Service overlap identification
- License optimization review
- Cost benchmarking
- Budget reallocation recommendations
- ROI improvement strategies
MSP Transition Assistance
Smooth provider changes
When it is time to switch providers, we manage the entire transition process. From vendor selection to data migration, we ensure a seamless handoff with zero downtime.
- New vendor evaluation and selection
- RFP development and management
- Transition planning and timeline
- Data migration oversight
- Knowledge transfer facilitation
- Post-transition validation
The Mr. Fix IT Geeks Difference
We are not an MSP. We are your advocate, ensuring your IT provider delivers on every promise.
Independent
We have no partnerships with MSPs. Our only loyalty is to you.
Experienced
Former MSP insiders who know exactly how providers operate.
Thorough
We leave no stone unturned in our contract and service audits.
Results-Driven
We measure success by the savings and improvements we deliver.
Ready to Get Started?
Book your free 30-minute consultation today. No commitment, no pressure. We will discuss your current MSP relationship and determine how we can help.