Transparent & Efficient How We Audit Your MSP
From your free consultation to a comprehensive action plan, we make MSP accountability simple and straightforward. Here is exactly what to expect.
Free Consultation
Schedule a no-obligation call with our MSP experts. We will discuss your current provider relationship, pain points, and concerns. This helps us understand your situation and determine if an audit would benefit you.
- Discuss your current MSP relationship
- Identify immediate concerns and red flags
- Review your contract terms overview
- Determine audit scope and approach
Contract Submission
Securely share your MSP contract and any supporting documentation. We review SLAs, service descriptions, pricing structures, and all contractual obligations your provider has agreed to deliver.
- Secure document upload portal
- MSP contract and amendments
- Service level agreements
- Invoices and billing history
Service Verification
Our team conducts a thorough audit of your MSP service delivery. We verify each contracted service is actually being performed, check response times, review ticket histories, and assess overall compliance.
- Monitoring and alerting verification
- Backup and disaster recovery testing
- Security patch compliance check
- Response time and SLA tracking
Findings Report
Receive a comprehensive audit report detailing our findings. This includes identified service gaps, SLA violations, compliance issues, and a clear breakdown of services you are paying for but not receiving.
- Executive summary of findings
- Detailed service gap analysis
- SLA compliance scorecard
- Financial impact assessment
Action Plan
We provide a prioritized action plan and can support negotiations with your MSP. Whether you want to hold them accountable, renegotiate terms, or transition to a new provider, we guide you through the process.
- Prioritized remediation checklist
- Negotiation talking points
- Service credit calculations
- Vendor transition support if needed
What You Receive
Every audit comes with comprehensive documentation and ongoing support to ensure you get results.
Comprehensive Audit Report
A detailed document outlining every finding, service gap, and SLA violation discovered during our investigation.
Financial Impact Analysis
Clear calculations showing how much you may be overpaying and potential service credits or savings available.
Action Plan & Support
A prioritized list of steps to address issues, plus guidance on negotiations or provider transitions.
Common Questions
Typically 2-3 weeks from initial consultation to final report delivery. Complex environments may take slightly longer.
No. Our audit is conducted independently using your contract documents and our technical verification methods. Your MSP does not need to know about the audit.
Great! Our audit will confirm this, giving you peace of mind. Many clients use our reports to validate their MSP relationship and identify minor improvement areas.
Yes, the 30-minute consultation is completely free with no obligation. We will discuss your situation and determine if our consulting services would benefit you.
Absolutely. If our findings warrant a change, we can guide you through vendor evaluation, contract negotiation, and transition planning.
Ready to Get Started?
Book your free 30-minute consultation today. No obligation, no pressure, just answers.