Proven Track Record Client Success Stories
See how businesses like yours uncovered hidden costs, recovered service credits, and finally got the IT accountability they deserved. Every case study is backed by real audit data.
Real Audits. Real Savings. Real Accountability.
Each case study below represents a real business that trusted us to audit their MSP. Names and details are shared with client permission.
The Challenge
Precision Manufacturing had been with their MSP for 4 years, paying premium rates for what they believed was comprehensive IT management. Their IT spending had increased 40% over 3 years with no clear justification.
- Advertised 24/7 monitoring was only active 8am-5pm weekdays
- Backup systems had been failing silently for 6 weeks
- Security patches were 4+ months behind on critical systems
- Response time SLA of 2 hours was averaging 8+ hours
- Promised quarterly business reviews never took place
Our Solution
We conducted a comprehensive audit of the contract versus actual service delivery. Our team verified monitoring coverage, tested backup integrity, scanned for patch compliance, and analyzed 18 months of support ticket data.
The Results
The Challenge
Lakeside Medical Group was concerned about their HIPAA compliance posture. Their MSP consistently assured them everything was compliant, but could never produce documentation to prove it.
- No HIPAA Business Associate Agreement on file
- Patient data backups were unencrypted
- Zero security awareness training conducted for staff
- Firewall firmware was 2 years outdated
- No incident response plan existed
Our Solution
We performed a specialized healthcare IT audit focused on HIPAA and HHS requirements. Every compliance control was tested against current federal standards and documented thoroughly.
The Results
The Challenge
Sterling & Associates experienced frequent system outages and painfully slow support response times. Every time they raised concerns, their MSP blamed aging hardware and pushed for expensive upgrades.
- 47 SLA violations went uncompensated over 12 months
- Support tickets were being closed without actual resolution
- Actual uptime was 94% versus the contracted 99.9%
- Monthly performance reports contained fabricated data
- Promised infrastructure upgrades never materialized
Our Solution
We performed a deep-dive analysis of ticket history, server logs, and SLA performance metrics. Every claim in the monthly reports was verified against actual system data.
The Results
The Challenge
As a 24/7 logistics operation, Southeast Logistics depended on real-time GPS fleet tracking and dispatch software. Chronic integration issues and system disconnections were costing them over $500 per day in lost productivity.
- GPS fleet tracking was never properly configured by the MSP
- Dispatch software crashed 3-4 times per week
- Actual system uptime was 40% versus the contracted 99.5%
- No cybersecurity measures were in place for fleet systems
- Billed for 50 managed devices but only 31 were actually covered
Our Solution
We conducted a logistics-focused IT audit covering all operational touchpoints, from dispatch servers to GPS integrations to warehouse systems. Every managed device was accounted for.
The Results
The Challenge
Managing over $200M in client assets, Delta Financial Advisors required SOC 2 compliance for their operations. Despite 3 years of promises, their MSP could never produce the required documentation.
- No SOC 2 compliance report despite 3 years of promises
- Multi-factor authentication disabled on 60% of accounts
- Client financial data was accessible without encryption
- No disaster recovery plan existed
- Security training certificates were fabricated
Our Solution
We performed a financial services compliance audit against SEC regulations and SOC 2 framework requirements. Every security control and compliance claim was independently verified.
The Results
Ready to Uncover Your Savings?
Every business on this page started exactly where you are now — wondering if their MSP was truly delivering. Book your free consultation and find out.