7 Questions Every Business Should Ask During an MSP Audit
An MSP audit isn’t an interrogation—it’s a structured evaluation of whether your IT support delivers what you’re paying for. But like any evaluation, the quality of answers depends on asking the right questions. Many businesses approach audits passively, accepting whatever information their MSP volunteers. That’s a mistake. The questions you ask—and how you follow up […]
Understanding MSP Pricing Models: Per-User vs Per-Device vs Flat Rate
When comparing MSP proposals, you’ll encounter wildly different pricing structures. One provider quotes $150 per user monthly. Another offers $75 per device. A third proposes a flat $5,000 monthly fee. How do you compare these apples, oranges, and bananas? MSP pricing model isn’t just about the monthly total—it’s about how costs scale as your business […]
The Complete Guide to Backup Verification
Your MSP says your data is backed up. But have they actually tested whether those backups work? Discover why backup verification is critical, how most MSPs cut corners, and what you should demand from your provider.